Q: When will my sanctuary arrive and how much is shipping?

A: We ship to the US. Shipping costs are calculated at checkout based on your specific location and selected delivery speed. Once your order is placed, it typically takes 1-2 business days to process, and you will receive a tracking number via email as soon as your ritual is on its way.

Returns & Refunds

Q: What should I do if my product arrives damaged or is incorrect?

A: Your satisfaction is our priority. If you receive a product with quality issues, such as damage during transit or receiving the wrong item, please contact our support team within 7 days of delivery. We will happily arrange for a full refund or a complimentary replacement to ensure your ritual is perfected.

Q: Can I return my order if I change my mind?

A: To maintain the highest standards of hygiene for our wellness products, we do not support unconditional returns or refunds for personal reasons (e.g., ordering the wrong item or simply changing your mind). In cases where a return is permitted for non-quality reasons, the customer is responsible for all associated shipping and logistics costs.

If you have any questions, please contact us at support@crugaself.com.